General terms

To use RumahMaxLaw services you must be legally capable of entering into contracts in Malaysia and, where engaging on behalf of an entity, authorized to bind that entity. Services are oriented to property transactions and documentation in Malaysia; cross-border matters may require additional qualifications or local counsel.

You must be at least 18 years old to enter into services with RumahMaxLaw. If you act on behalf of a minor or a protected person, you must provide documentation of legal authority such as power of attorney or court appointment.

Services must be used for lawful purposes only. You must not submit documents or requests intended to facilitate fraud, funds laundering, falsification of land titles, or any other unlawful activity.

Some services may be limited by local land registry rules, nationality or residency requirements for certain property transactions, or foreign ownership restrictions. RumahMaxLaw will identify such constraints through scenario-based assessments in initial engagements.

When you create an account or client portal access with RumahMaxLaw you agree to provide accurate information and maintain the confidentiality of access credentials. Accounts are intended for managing documents, tracking case progress, and receiving communications tied to specific property matters.

You are responsible for ensuring that all information and documentation you supply is complete and accurate. Example scenario: incorrect identity details on a sale and purchase form may delay registration or trigger requests from the land registry.

Maintain secure credentials and notify RumahMaxLaw immediately if you suspect unauthorized access. We provide guidance on secure file transfer for property documents and may require multi-factor authentication for sensitive transactions.

Account credentials and access may not be transferred or resold. If you need to grant third-party access (for example to a co-owner or authorized agent), use the portal's delegation features or provide a formal power of attorney.

If your account is compromised, notify RumahMaxLaw promptly at the contact address below. Include the affected account identifier, the nature of the breach, and any supporting evidence. We will take steps to secure the account and advise on remediation based on the scenario at hand.

RumahMaxLaw may suspend or restrict account access where there is a suspected breach of terms, legal obligation, or risk to client data. Suspension will be communicated with reasons and steps to restore access where possible.

Core services include drafting and reviewing sale and purchase agreements, tenancy agreements, transfer of title documentation, stamp duty calculations and submission, preparation of statutory declarations, power of attorney execution, and liaison with land registry and relevant authorities. Services are delivered according to the specifics of each case and documented in an engagement letter.

Service scope, timelines and fees are agreed in engagement letters. Changes to scope requested by the client (for example additional document revisions or extra registration attempts) may affect delivery time and result in additional fees, described through scenario-based cost estimates.

Availability of certain registry services is subject to land office hours, system outages, and statutory limitations. For example, a late submission due to registry system downtime may require a revised timeline; RumahMaxLaw will communicate such incidents and recommended next steps.

Users of RumahMaxLaw services and site must follow basic conduct rules to ensure secure, lawful and cooperative interactions. The rules are designed around common scenarios encountered in property transactions.

• Do not submit forged or falsified documents. Detected falsification will be reported to relevant authorities and may result in termination of services.
• Do not use the service to attempt to circumvent statutory restrictions on land ownership or transfer processes.
• Respect privacy and confidentiality: do not upload other individuals' personal data without their consent and necessary legal authority.
• Provide truthful instructions: inaccurate facts that lead to adverse outcomes may affect our ability to assist and can change legal options.
• Comply with payment and billing terms for paid services and respond to reasonable requests for documentation or confirmation.
• Use provided channels for official communications and do not spam or attempt to manipulate service workflows.
• Cooperate with reasonable requests for additional information required to complete filings with land registry or tax authorities.

When you upload documents, contracts, or other materials to RumahMaxLaw, you remain responsible for the accuracy and legality of that content. We use submitted materials to provide the requested services and to keep records as required by law.

You retain ownership of original documents you submit unless otherwise agreed in writing. Submission grants RumahMaxLaw the limited rights necessary to process, store and transmit those documents in connection with the requested services.

By uploading content, you grant RumahMaxLaw a non-exclusive, worldwide, royalty-free license to use, copy, modify and transmit the content solely for the purpose of providing the contracted services and for internal quality control and record-keeping.

You are responsible for obtaining any required consents before submitting personal data of third parties. For example, if you upload joint-owner details, ensure you have authority to provide that information or consent from the co-owner.

Requests to remove user-submitted content will be evaluated against legal and regulatory retention requirements. For example, documents related to completed transactions may need to be retained for tax or title audit periods.

All content, templates, guides, and system interfaces provided by RumahMaxLaw are protected by intellectual property laws. Use rights are limited to receiving the contracted services; copying or redistributing templates for commercial use without written consent is not permitted.

• Do not copy or republish RumahMaxLaw templates or legal drafts for commercial resale.
• Do not remove or alter copyright notices on documents provided by RumahMaxLaw.
• Do not reverse-engineer proprietary systems or tools used by RumahMaxLaw to deliver services.

Paid services are governed by the engagement letter or invoice terms provided at the start of work. Pricing is based on scope, complexity, and the scenario presented, such as standard transfer vs. contested title matters.

Fees are quoted in Malaysian Ringgit and reflect the work required. We provide scenario-based estimates (for example: straightforward sale and purchase with bank funding vs. atypical commercial lease with multiple parties) and itemize disbursements like registry fees and stamp duty.

Payment methods accepted include bank transfer and approved e-payment channels. Payment terms are specified in the engagement letter; in many cases an upfront retainer is required before substantive work begins.

If subscription or ongoing service arrangements are offered (e.g., document custody or periodic compliance reviews), terms will be set out in a separate agreement describing notice periods and scope for each subscription tier.

Refunds, if any, are determined based on services performed and non-recoverable disbursements. Example scenario: if document drafting is completed and delivered, a partial refund may not be available where substantial work has been provided.

A client may cancel services subject to the terms in the engagement letter. Cancellation may trigger charges for work already performed and for third-party fees incurred on the client's behalf.

Applicable taxes are the responsibility of the client and will be applied to invoices where required by Malaysian tax law. Disbursements such as stamp duty are separate and payable as required by authorities.

Price adjustments for future work will be communicated in writing. Existing engagement terms remain in effect unless both parties agree to modifications documented in a variation letter.

Non-payment may result in suspension of services, withholding of documents, or referral for debt recovery. In such scenarios we will follow the escalation steps described in the engagement letter.

Information on RumahMaxLaw.info and preliminary guidance provided during consultations are for general informational purposes and illustrate common scenarios. Formal legal advice requires a client engagement and review of all relevant documents. Case studies presented are anonymized examples of prior work and do not predict results in future matters.

To the extent permitted by law, RumahMaxLaw will not be liable for indirect or consequential losses arising from reliance on general information on the website. Liability for direct losses is limited to the extent set out in engagement agreements and by applicable mandatory law.

We may rely on third-party providers for tasks such as electronic registry submissions, notarization, or payment processing. Use of third parties is documented in the engagement process and we select providers with appropriate safeguards but cannot accept responsibility for third-party failures beyond reasonable control.

Either party may terminate an engagement in accordance with the notice provisions of the engagement letter. Termination does not affect accrued rights, pending obligations or fees due for work performed up to termination.

On termination, RumahMaxLaw will return client originals where applicable and retain copies as required by law. Outstanding fees and disbursements will remain payable, and we will provide a final statement describing completed work and outstanding actions.

Our handling of personal data is described in the Privacy Policy and is incorporated into these terms by reference. Privacy practices reflect scenario-based handling of documents such as sale and purchase agreements, powers of attorney, and identity documents.

Official communications will be sent to the contact details provided in the engagement. For transactional matters, email and secure client portal messages are the standard channels. For critical filings we may require signed physical documents and authorized signatures.

We may update these terms periodically. Significant changes affecting the delivery of core contracted services will be communicated to affected clients and accompanied by a description of how the change affects existing engagements.

These terms are governed by the laws of Malaysia. Where specific statutory provisions apply to property transactions, those provisions prevail over these terms to the extent mandatory.

In the event of disputes, parties should first seek to resolve matters by negotiation and, if appropriate, mediation. If unresolved, disputes may be submitted to the courts of Johor, Malaysia, unless the parties agree to an alternative dispute resolution mechanism in writing.