General Privacy Policy

RumahMaxLaw operates from Jalan Sri Indah 2, Taman Sri Indah, 86400 Batu Pahat, Johor, Malaysia. This policy explains how we collect, use and protect personal data when providing property contract and documentation services. We rely on documented scenarios and practical case handling to determine which data are necessary for a particular service. Examples throughout this policy illustrate typical data flows during conveyancing, title searches and contract reviews. Our Business ID is 827548143027 and our contact phone is +60128889655. For specific case inquiries, provide only documents necessary for review; do not send sensitive credentials unless requested for verification.

27-01-2026 RumahMaxLaw (Business ID: 827548143027) Jalan Sri Indah 2, Taman Sri Indah, 86400 Batu Pahat, Johor, Malaysia [email protected]

Definitions

This section defines key terms used in the policy and gives practical examples of each term in a property transaction context.

Personal data means any information relating to an identified or identifiable individual. In our work this includes names, identity document numbers, contact details, address details, payment information and property identifiers used to prepare or execute contracts and to communicate with parties and authorities during conveyancing.
Processing includes any operation performed on personal data such as collection, recording, organization, structuring, storage, retrieval, consultation, use, disclosure, erasure or destruction. For example, extracting owner details from title search results and storing copies in a secure case file is processing.
User refers to any individual who interacts with RumahMaxLaw for services, including property buyers, sellers, agents, developers and their authorized representatives. Example: a purchaser contacting us to review a sale and purchase agreement.
Service refers to contract drafting, title searches, assignment documentation, completion assistance and related conveyancing support. Each service has a documented scope and a list of the minimum data required to perform it.
Cookies are small data files placed on a user device to support website functionality and analytics. On RumahMaxLaw.info cookies help remember user session preferences and gather aggregated usage metrics to improve information pages about contracts and documentation.

Data Collection

We collect data necessary to deliver the chosen service and to meet legal or regulatory obligations. The examples that follow reflect typical items collected at different stages of a property transaction.

Data You Provide

When you contact us or engage our services, you may provide the following categories of information, with an example case scenario for each.

  • Identification data: name, national identity or passport number, and copies of identity documents submitted to verify parties in a sale scenario.
  • Contact details: phone number and email used to communicate contract queries and to schedule meetings or signings. Example: phone +60128889655 used in client communications.
  • Property information: title numbers, address, developer details and purchase agreements required to perform title searches and draft amendments.
  • Transaction documents: sale and purchase agreements, assignment forms, loan documents and receipts needed to prepare filings or provide contract advice.
  • Payment and billing information: bank transfer confirmations and invoicing details used to reconcile fees for services rendered in a documented case.
  • Authorized representative details: power of attorney, authorized signatory names and contact information for cases where a client appoints an agent.

Automatically Collected Data

When you visit RumahMaxLaw.info or use our online tools, we may collect technical data automatically to operate and secure our services and to improve user experience.

  • Device and browser information: device type, browser version and operating system used to access the website when reviewing contract templates.
  • Usage data: pages visited, time on page and click patterns to understand which contract guidance pages users consult most often.
  • IP address and approximate location: collected to detect suspicious activity and to assist in resolving jurisdictional questions for cross-state transactions.
  • Session identifiers and cookies: used to maintain form state and to remember language or contact preferences during a visit.
  • Error and diagnostic logs: technical logs collected to troubleshoot website issues and secure client document upload features.
  • Analytics and performance metrics: aggregated data that helps us refine the practical case examples and scenario checklists on the site.

Third-Party Data Sources

We may receive personal data from third parties when required to complete the service or to verify information relevant to a property matter.

  • Land registry and title search providers: official title data and registration history used to prepare conveyancing advice.
  • Business institutions and escrow agents: payment confirmations and escrow instructions when handling client funds as part of a transaction scenario.
  • Real estate agents and developers: contract documents, development approvals and consent records necessary for assignment or sub-sale matters.

Purposes of Processing

We process personal data for specific, documented purposes that enable delivery of property contract and documentation services and to comply with legal obligations. Examples are provided to illustrate each use.

  • To prepare and review contracts: drafting amendments, advising on clauses and producing execution copies for signing in a given sales scenario.
  • To conduct title searches and registry checks: obtaining official records and preparing a summary report for a client prior to completion.
  • To communicate with clients and third parties: coordinating meetings, signings and document submissions with agents, developers and land offices.
  • To process payments and issue invoices: recording fee transactions and providing receipts relevant to a completed matter.
  • To maintain case files and audit trails: storing documents and correspondence needed to demonstrate the steps taken in a case scenario.
  • To meet legal and regulatory obligations: reporting or disclosing information when required by statutory processes or court orders.
  • To improve services and resources: using aggregated usage data to refine checklists, templates and scenario guides published on RumahMaxLaw.info.
  • To protect our systems and users: detecting fraud, preventing unauthorized access and responding to security incidents affecting client documents.

Legal Basis for Processing

We rely on appropriate legal bases to process personal data depending on the purpose, such as contractual necessity or compliance with legal obligations relevant to property transactions.

  • Contractual necessity: processing required to perform a service you have requested, for example drafting or executing a sale and purchase agreement.
  • Legal obligation: processing necessary to comply with statutory duties, such as filing documents with land registries or responding to regulatory enquiries.
  • Legitimate interests: limited processing to secure our systems, to retain case records for professional standards and to improve practical guidance where individual rights are respected.
  • Consent: where we ask for consent for optional services (for example, marketing updates) you can withdraw consent at any time without affecting existing contractual services.

Data Protection Rights

Although RumahMaxLaw operates in Malaysia, we recognize rights modeled on international data protection practices and provide mechanisms for users to exercise data rights in line with fair processing principles.

  • Right to access: you may request a copy of personal data we hold about you and a description of how we process it.
  • Right to rectification: you may ask us to correct inaccurate or incomplete data used in your case files.
  • Right to deletion: in certain circumstances you may request erasure of personal data that is no longer necessary for the purposes collected, subject to legal and professional retention obligations.
  • Right to restriction: you may ask us to limit processing in specific situations, for example during a dispute about accuracy.
  • Right to object: you can object to processing based on legitimate interests where you believe your rights override those interests, and we will document and assess the objection in your case context.
  • Right to data portability: where applicable, we will provide personal data you supplied in a structured, commonly used format to the extent feasible and lawful for property transaction records.

Cookies and Similar Technologies

We use cookies to support site functionality and to collect anonymous usage statistics that help improve the clarity of our contract guidance and scenario resources.

Types of cookies include strictly necessary cookies for site operation, performance cookies for analytics, and functional cookies for remembering preferences related to language and forms.

We categorize cookies as necessary, performance and preference cookies. Necessary cookies enable secure uploads and session continuity when submitting documents for review.

You can manage cookie preferences through your browser settings and via any opt-out controls provided on RumahMaxLaw.info. Disabling certain cookies may affect site features such as saved form data.

Full Cookie Policy and management options are available on RumahMaxLaw.info/cookie-policy.

Sharing and Disclosure

We share personal data with third parties only when necessary to deliver services or when required by law. Each disclosure is documented in our case file.

  • Registries and official authorities: title searches, registrations and filings with land offices require disclosure of relevant property and party details.
  • Service providers: escrow administrators, certified translators and IT hosting providers engaged to support a transaction or document management.
  • Counterparties: other parties to a contract, their legal representatives and agents when necessary to execute an agreement or complete registration.
  • Legal and regulatory bodies: disclosures made in response to lawful requests, court orders or statutory contribute.
  • Consultants and advisers: third-party experts engaged with client consent to resolve specialized technical or valuation questions in a case.
  • Aggregated or anonymized data: shared for research or to improve educational materials without identifying individuals.

International Transfers

In limited circumstances we may transfer data to service providers or parties outside Malaysia for processing tasks such as specialized searches or IT hosting. Transfers are subject to appropriate safeguards and documented contractual terms that reflect the sensitivity of the data.

Safeguards include standard contractual clauses, data processing agreements and access control measures. Transfers are assessed on a case-by-case basis with records kept in the case file.

Data Retention

We retain personal data only for as long as necessary to fulfil the service, to meet professional and legal record-keeping requirements, and to resolve any outstanding matters arising from a case.

Account and client records related to active matters are retained for periods required by professional guidelines and regulatory standards, typically documented per matter and reviewed at regular intervals in 2026.

Communications and transactional messages tied to a case are kept for the duration of the matter and for a reasonable period afterward to ensure proper closure and auditability.

Technical logs and access records are retained for security monitoring and incident response for a defined operational period and then archived or deleted according to our data lifecycle procedures.

When personal data is no longer required, we securely delete or anonymize it. If legal obligations require longer retention, we will retain only the data necessary to satisfy those obligations and restrict access.

Security Measures

We implement administrative, technical and physical measures to protect personal data, proportionate to the sensitivity of documents handled in property matters. Security is implemented with case-level controls and regular reviews.

  • Access controls and role-based permissions for staff handling client files and document repositories.
  • Encrypted storage and secure file transfer mechanisms for client documents and title search results.
  • Regular security audits, staff training and incident response procedures tied to client confidentiality obligations.

User Rights and Requests

To exercise your rights or inquire about personal data we hold, please provide sufficient information to identify the matter and the specific data requested. We will respond and document our actions in the corresponding case file.

  • To contact us for access, correction, restriction, objection or deletion requests, email [email protected] or write to Jalan Sri Indah 2, Taman Sri Indah, 86400 Batu Pahat, Johor, Malaysia. Include your full name, Business ID if applicable, the matter reference and a clear description of your request. We may require identity verification before fulfilling requests.
  • Right to access personal data we hold about you, including copies of documents and records related to property contracts and registration activities handled by RumahMaxLaw.
  • Right to request correction of inaccurate or incomplete personal information, for example updating contact details on a sale and purchase agreement or correcting a name on transfer documents.
  • Right to request deletion of personal data where retention is no longer necessary for the purpose it was collected or where you withdraw consent, subject to legal and contractual constraints such as land registry retention requirements.
  • Right to restrict or object to certain processing activities, such as direct marketing communications or profiling related to service offers from RumahMaxLaw.
  • Right to data portability where applicable, allowing you to receive personal data in a commonly used, machine-readable format when we process it by automated means and the legal basis permits.
  • Right to withdraw consent at any time for processing activities based on consent, without affecting processing carried out prior to withdrawal. Withdrawal requests will be handled according to applicable law and practice.
  • Right to lodge a complaint with the relevant supervisory authority in Malaysia if you consider our processing of your personal data to be non-compliant with applicable data protection standards.

How to exercise your privacy rights

To exercise any of the rights listed above, submit a written request to RumahMaxLaw using the contact details below or the online contact form at RumahMaxLaw.info/contact. Include your full name, Business ID (if applicable), a description of the documents or data you seek, and a copy of an identity document to verify your request. Where applicable, explain the scenario (for example: dispute over land title name, request to correct a tenant name on a tenancy agreement) so we can match records efficiently. We process requests in line with legal requirements and will assess each request against retention obligations imposed by land registry and tax authorities.

[email protected]

We aim to acknowledge receipt of your privacy rights request within 7 business days and provide a substantive response within 30 calendar days. Complex requests requiring third-party checks or legal review may take longer; in such cases we will inform you of the expected time and the reason for the delay.

Marketing communications

RumahMaxLaw uses contact details provided by clients and subscribers to send service updates, newsletters about property contract best practices, and invitations to workshops. Communications are tailored based on scenarios such as property sale, tenancy renewals, or title transfer procedures. Marketing materials are informational in nature and include practical case studies rather than predictive claims about outcomes.

You can opt out of marketing communications at any time by using the unsubscribe link in emails or by sending an opt-out request via the contact details below. Opting out will not affect transactional messages or communications necessary to perform contracted services.

Children and minors

RumahMaxLaw does not intentionally collect personal information from children under 18 for the purposes of providing legal services. If you believe we hold personal data about a minor, contact us with details and proof of parental or guardian authority to request access, correction, or deletion in line with applicable protections.

Third-party links and services

Our website and client portals may link to third-party services such as land registry portals, stamp duty calculators, or payment processors. These external services have their own privacy practices; RumahMaxLaw is not responsible for third-party data handling. In case studies on the site we sometimes reference external tools for illustration only and recommend reviewing their privacy policies before use.

Changes to this privacy policy

We review and update our privacy policy from time to time to reflect changes in law, practice, or our services. The effective date below indicates the last update. Material changes that affect how we use personal information for core services such as contract preparation or title registration will be communicated through RumahMaxLaw.info and direct client notifications when relevant.